Shipping Policy

Store Name: Nexzivo
Business Location: United States
Contact Email: support.nexzivo@gmail.com

At Nexzivo, we are committed to delivering your gadgets safely and efficiently. This Shipping Policy explains how we process orders, calculate shipping times, and handle delivery issues.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not normally processed, shipped, or delivered on weekends or public holidays.

During busy periods, holidays, or promotional events, processing may take longer. We will make reasonable efforts to keep you informed of significant delays.

2. Shipping Destinations

Nexzivo currently offers shipping within the United States.

Shipping availability may vary depending on the product and delivery address. Any shipping restrictions will be communicated during checkout or before order acceptance.

3. Shipping Times

Estimated delivery times after an order has been shipped are as follows:

• Standard Shipping: 5–10 business days.
• Total Estimated Delivery: 6–13 business days, including processing time.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary based on your location, carrier operations, weather conditions, holidays, and other circumstances beyond our control.

If a different delivery estimate is displayed at checkout, please refer to the estimate provided for your specific order.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be subject to the terms stated in the relevant offer.

Nexzivo will not knowingly add undisclosed shipping charges to an order after checkout without your authorization or as otherwise permitted by law.

5. Order Tracking

Once your order has shipped, we will provide tracking information by email when tracking is available.

Please allow 24–72 hours after receiving your shipping confirmation for tracking information to become active.

You can use the tracking link provided in your shipping confirmation to check your package's progress.

If you have not received tracking information or your tracking status has not updated for an extended period, please contact support.nexzivo@gmail.com.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us immediately at support.nexzivo@gmail.com.

We will try to update the address before the order ships, but changes cannot be guaranteed once an order has been processed or handed over to the carrier.

Additional shipping costs arising from address changes or reshipment will be communicated to you where applicable.

7. Delayed Shipments

Although we work to ship orders within the stated timeframes, delivery delays may occur because of:

• Carrier delays or service disruptions.
• Severe weather or natural disasters.
• Public holidays and peak shopping seasons.
• Incorrect or incomplete delivery information.
• Other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery window, please contact us at support.nexzivo@gmail.com with your order number.

We will review the shipment status and help determine the appropriate next steps.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking around your delivery location, with household members, and with your carrier.

If the package is still missing, contact us at support.nexzivo@gmail.com so we can investigate.

If a shipment is confirmed lost or otherwise qualifies for a remedy, Nexzivo will work with you to arrange an appropriate resolution in accordance with applicable law.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at support.nexzivo@gmail.com.

Include your order number, a description of the damage, and clear photographs of the package and product when possible.

We will review your claim and provide instructions for a replacement, return, or refund as appropriate.

This reporting period does not limit any rights you may have under applicable law.

10. Split Shipments

Depending on product availability, warehouse locations, or fulfillment arrangements, items from the same order may arrive in separate packages.

If your order is shipped in multiple packages, tracking information may be provided separately for each shipment when available.

You will not be charged additional shipping fees for split shipments unless the additional charge was clearly disclosed and authorized.

11. Shipping Restrictions

Certain gadgets may be subject to carrier restrictions or shipping limitations because of their batteries, technical specifications, or other product characteristics.

If an item cannot be shipped to your address, we will notify you when reasonably possible and arrange an appropriate resolution, including a refund if required.

12. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support.nexzivo@gmail.com.

We will try to accommodate your request before the order is processed or shipped. Once an order has shipped, cancellation may no longer be possible, and our Return and Refund Policy will apply.

13. Contact Information

If you have questions about shipping, tracking, delivery delays, or missing packages, please contact us:

Store Name: Nexzivo
Location: United States
Email: support.nexzivo@gmail.com

Please include your order number in your message so our support team can assist you more efficiently.

Last Updated: October 9, 2026