Refund policy

Return and Refund Policy

Store Name: Nexzivo
Store Location: United States
Contact Email: support.nexzivo@gmail.com

At Nexzivo, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Return and Refund Policy explains how to request a return, exchange, or refund.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The product is returned with its original packaging, accessories, manuals, and any included components.
  • You provide proof of purchase, such as an order confirmation or receipt.
  • The item is not listed as non-returnable under this policy.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any exclusions will be communicated where applicable.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect gadget, please contact us within 7 days of delivery at support.nexzivo@gmail.com.

Please include your order number, a description of the issue, and clear photos or videos of the product if possible.

After reviewing your request, we will provide instructions for a replacement, return, or refund, as appropriate. We will handle eligible claims in accordance with applicable law.

3. How to Request a Return

To initiate a return, follow these steps:

  1. Email support.nexzivo@gmail.com with the subject line “Return Request.”
  2. Include your order number, the product name, and the reason for the return.
  3. Wait for our customer support team to review your request and provide return instructions.
  4. Package the product securely and send it to the return address provided by our team.

Please do not send items back without first contacting us, as this may delay the processing of your return.

4. Refund Policy

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank, card issuer, or payment provider, additional processing time may be required.

Shipping fees are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance requiring reimbursement under applicable law.

5. Return Shipping Costs

  • Change of mind: The customer is responsible for return shipping costs unless otherwise stated.
  • Damaged, defective, or incorrect items: Nexzivo will provide appropriate return shipping instructions and cover eligible return shipping costs.
  • Other eligible returns: Shipping responsibilities will be communicated when your return request is approved.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of items shipped without tracking.

6. Exchanges

If you receive a defective or damaged product, or wish to exchange an eligible item, please contact our support team.

Exchanges are subject to product availability. If a replacement is unavailable, we will discuss an appropriate alternative or refund.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support.nexzivo@gmail.com.

Cancellation requests can only be accommodated before an order has been processed or shipped. If your order has already shipped, you may request a return in accordance with this policy.

8. Non-Returnable Items

The following items may be excluded from returns, where permitted by applicable law:

  • Products damaged through misuse, accidents, or unauthorized modifications.
  • Items missing essential components or returned in an unacceptable condition for reasons unrelated to a product defect.
  • Digital products or gift cards, where applicable and legally non-returnable.
  • Products specifically identified as final sale or non-returnable before purchase.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment provider.
  2. Contact your credit card company or bank to ask whether the refund is still processing.
  3. If the refund is still missing, contact us at support.nexzivo@gmail.com.

We will do our best to help resolve the issue.

10. Contact Information

If you have questions about returns, refunds, exchanges, or cancellations, please contact us:

Store Name: Nexzivo
Location: United States
Email: support.nexzivo@gmail.com

Our customer support team will assist you with your request.

11. Policy Updates

Nexzivo reserves the right to update or modify this Return and Refund Policy when necessary. Changes will be posted on our website and will apply as permitted by applicable law.

Last Updated: October 9, 2026